SHIPPING POLICIES

Moonlite Services ships with the United States Postal Service (USPS) and United Parcel Service (UPS). Below are a list of services for US and International shipments for your convenience. Orders are typically shipped within 24 hours of receipt if payment is made using a credit card. Orders must be received before 1:00 pm EST to guarantee same-day shipping. Please note that we cannot ship an order until payment has been received in full. If we find that there will be a delay in processing your order, we will contact you immediately. Please call customer service at  1-800-375-9282 if you have any questions about when your order will be shipped out. Please be sure to give us a correct and complete address to avoid shipping delays or additional shipping fees.

Shipping costs are determined by the weight of the package and the shipping destination. Final prices will be shown during the checkout process.

United States options

Please note that UPS cannot ship to PO Boxes. In addition, UPS does not count Saturday and Sunday as business days and will not deliver on these days; however, they do offer a Saturday delivery option to certain shipping methods depending on the day the order is shipping (see below). Please note that the shipment timeframe begins with the day AFTER we have filled your order for shipment. Please contact us BEFORE ORDERING if you want to be sure of when you order will be delivered if it will be a time-sensitive shipment.

United States Postal Service

  • USPS Priority Mail – 2-4 business days to most destinations
  • USPS Priority Express Mail – Overnight to most locations*

*We cannot guarantee overnight services with this method. Please contact our customer service BEFORE ordering if you would like to check the estimated delivery date for your Priority Express Mail shipment.

International options

Please not that the delivery times below are approximations set forth of the United States Postal Service and do not include the time that packages are processed by customs in your country. Please note that customs may impose their own delivery fees.

USPS International

  • USPS Priority Mail International – 6-10 business days
  • USPS Priority Mail Express International – 3-5 business days

Please note that international shipping is currently only available to Canada.

United Parcel Service

  • UPS 2nd Day Air
  • UPS Next Day Air Saver
  • UPS Next Day Air

ORDERING INFORMATION

Orders are normally filled within 24 hours (next business day) and can be shipped the same day if they are received by 1:00 pm EST if paying with a credit card. Orders received on Saturdays and Sundays will not be processed until the next business day.

Payment Methods

We accept all four major credit cards: VISA, MasterCard, Discover, and American Express.

You may also choose to pay by check, but your order will not be shipped until the check is received and cleared.

Please contact us if you have any questions or concerns about your order, preferably before you place it, so that we can help you and fulfill your order as quickly as possible.

RETURN POLICY

If you need any technical assistance with a product, please don’t hesitate to contact us. Before you return a product to us, you must contact us be sending an email to info@brandnutritionusa.com. In order for us to authorize the return, it will need to meet three requirements:

  • The product is unopened.
  • The product is in original packaging material/in new condition.
  • It is within 30 days of the date the item was purchased.

Unfortunately, we will not be able to accept products that do not meet these conditions. If the product is being returned for a refund, there will be a 25% restocking fee. If the product if being returned for an exchange, the customer will be responsible for the return shipping charges.